Please refer to: Leveransvillkor - LLB


Updated December 2020

1. Scope of application

These General Terms and Conditions of Sale and Delivery apply to the commercial relationship between Audico Systems Oy (Y-1033749-1, "Seller") and its customer.

Unless otherwise agreed, the terms and conditions stated in the Buyer's order shall not apply.

These general terms and conditions of sale and delivery do not supersede individual contractual terms and conditions expressly agreed by the parties in a written contract of sale.

The seller reserves the right to amend these general terms and conditions of sale.

Orders are subject to the terms and conditions in force at the time of ordering, which are available on the Seller's website.

2. Customer information and data protection

When placing an order, the customer is obliged to provide full contact details, including the name, telephone number and e-mail address of the contact person, as well as the company identification number, the telephone number or numbers of the postal address and, where applicable, the billing address.

The customer's details are stored in the Seller's customer register, where the information is used to maintain the customer relationship. The Seller and its affiliated companies are also entitled to process and disclose the data for legitimate purposes (such as direct marketing) in accordance with the Personal Data Act (523/99).

The privacy policy in accordance with the Data Protection Regulation is available on the Seller's website. The customer may object to the use and processing of his/her data for marketing purposes and check his/her personal data by contacting the Seller's service centre. The contact must be made in writing and signed and delivered to Audico Systems Oy, Olarinluoma 12, 02200 Espoo, Finland.

For more information, see the Privacy Policy.

3. Prices

Prices are exclusive of VAT (VAT 0%) and do not include packaging and shipping costs at the seller's premises in Espoo, Finland.

In the online shop, the VAT price is displayed separately.

If there is a clear price error in the price of a product, the product will not be sold at a clearly lower price if it can be assumed that the customer has understood the existence of the error.

The seller reserves the right to change prices.

The seller also reserves the right to limit sales in exceptionally large quantities.

4. Terms of payment

The payment terms for account customers are determined by a separate agreement. Interest on late payments will be charged in accordance with the Interest Act. For non-account customers, deliveries will be made by debit, credit card, prepayment or on demand.

The ownership of the products will only pass to the buyer once the seller has received payment for the products delivered.

5. Delivery terms

Products are free in our warehouse. Freight and delivery charges are paid by the buyer. Orders are delivered according to agreement. Possible partial delivery must be agreed separately.

The delivery time must be agreed on an order or delivery basis.

We aim to process a completed order within 48 hours of receipt. A completed order is an order for which all products are in stock and reserved for the order.

The seller is not obliged, without a separate agreement, to reserve other products of the same order for the customer if the availability of one product is poor or its delivery is delayed for reasons beyond the seller's control. Partial or subsequent delivery costs will be charged as normal.

The recipient of the order is obliged to check the delivery and to complain about any delivery errors to the seller without delay, but no later than 7 days after delivery.

Liability for damages shall pass to the buyer when the goods have been handed over to the carrier or the buyer in accordance with the terms of delivery. The recipient of the order must make a claim for transport damage and defects to the carrier without delay.

6. Delivery charges

Handling and delivery charges are charged on the basis of weight or volume, but not less than EUR 20 (VAT 0%). A small delivery charge of EUR 10 (VAT 0%) will be charged if the value of the order is less than EUR 170 (VAT 0%).

In the online shop, the delivery charge will be specified when the order is placed.

7. Guarantee

The product is covered by the manufacturer's warranty. The warranty period shall not exceed the warranty period granted by the manufacturer.

The warranty does not cover defects caused by natural wear and tear, damage in transit or improper use, maintenance or storage, or other circumstances beyond the seller's direct control.

The validity of the guarantee is subject to compliance with the instructions given and the regulations in force during the use and installation of the product. All defects must be notified to the seller as soon as they are discovered and in any case within the warranty period.

The seller's liability for defects is limited to the repair or replacement of the defective product within a reasonable time at the seller's premises. The seller is not obliged to supply a replacement during the warranty period. Seller's liability does not extend to on-site work or to any parts, components or systems other than the defective part itself. The buyer shall always bear the cost of sending or transporting the product to or from the seller.

Seller makes no representations, warranties or liabilities of any kind, either express or implied, as to the characteristics or defects of the Products other than those expressly stated above. The Seller shall therefore not be liable, for example, for the general fitness for use of the Products or their suitability for any general or particular purpose.

The warranty claim must be accompanied by a failure report, the date of purchase and a copy of the invoice.

A separate charge will be made for any inspection outside the warranty period.

8. Complaints

Complaints must always be made in writing to the seller. The product may not be returned without written confirmation from the seller, which must be referred to in the return shipment. In this case, the product must be returned unused and in its original packaging, with all its accessories. For agreed cancellations of stock items, up to 80% will be refunded. Products purchased by the seller exclusively for the buyer cannot be returned.

The freight for the return is paid by the buyer. The return must be accompanied by the seller's written consent and a delivery note or a copy of the invoice.

9. Responsibility for delays

The Seller's liability for delay is limited to the actual damage suffered by the Buyer and in any event shall not exceed 0.5% per week of the purchase price for the part of the delivery delayed and a maximum of 5% of the price in question. A week is defined here as consecutive periods of seven days from the delivery date of the part in question, as confirmed in writing by the seller.

If the delay has lasted for more than three months, the buyer has the right to cancel the sale of the delayed part of the delivery. Apart from this right of rescission and the right to damages as defined above, the buyer has no other rights, and the seller has no other liability, on account of delay or non-delivery of the goods.

10. Intangible rights

All registered or unregistered trademarks, trade names, patents, designs, drawings, plans and other intangible and industrial property rights relating to the Products or used or supplied by Seller are the sole property of Seller or its licensors and may not be used, distributed, licensed, published or registered by Buyer or anyone else without the prior written consent of Seller.

Buyer shall not use or disclose any of Seller's trade secrets or know-how relating to the Products.

11. Force majeure

Seller shall not be liable for any breach or failure to perform due to force majeure or other circumstances beyond Seller's direct control, such as labour disputes, riots, fires, wars, embargoes, shortages of labour, raw materials, energy or transport, natural disasters or delays, or any other circumstances arising from any law, regulation or governmental order or action affecting Seller or Seller's subcontractor.

12. General limitations of liability

The seller's liability for damages, if any, is always limited to the amount paid by the buyer for the product to which the damage relates. In no event shall the Seller be liable for indirect or consequential damages, such as loss of profit, loss of contract or use, damage to property or liability towards third parties, or for damages for loss of reputation.

The seller is liable for personal injury and damage to property (product liability) only if it is proved that the damage was caused by the seller's gross negligence. However, this limitation of liability does not apply in cases where the seller is liable for damages under Article 5 of the Product Liability Act and the seller's liability is therefore determined by the Product Liability Act.

The action against the seller must be brought within one year of the cause of action arising and in any event no later than three years after delivery of the goods.

13. Insolvency

The seller has the right to terminate immediately all outstanding contracts of sale if the buyer becomes insolvent or bankrupt, enters into an arrangement with his creditors or is placed in liquidation or reorganisation. In such cases, the prices of the goods and services supplied shall be due for immediate payment.

14. Applicable law

These general terms and conditions of sale and all contracts of sale are governed by Finnish law.

15. Place of jurisdiction

All disputes relating to these general terms and conditions of sale and to the sales contracts shall be settled by the ordinary civil court of the seller's domicile.

Audico Icon 3D

Our team of professionals is eager to hear from you. Perhaps you have a question about your AV equipment? Do they need to be updated? Or is it a problem at the office in that one meeting room that everyone keeps avoiding? Or something else entirely? Drop us a message, and we’ll promise to help.
We are here for you.

Contact us