AV as a Service – End-to-end Solution

Audico's AVaaS service covers the full lifecycle of an AVsystem: design, implementation, monitoring, remote management, maintenance andservice management. Each part works as its own service, built to functiontogether as one.

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The model suits organisations that want a predictable coststructure for their AV systems and the assurance that the technology keepsworking reliably without constant oversight of their own. Audico is the singlepoint of contact for everything related to AV technology.

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Audico has delivered AVaaS agreements to both private andpublic sector organisations, from corporate boardrooms and meeting spaces to AVsystems in hospitals, event venues and theatres.

System design and consulting

An AV system bought without a proper needs assessment often becomes outdated quickly or fails to match how people actually use it. Audico's design process starts with a requirements specification that maps the space's purpose, user groups and integration needs with existing infrastructure, including the security and data protection requirements of the AV network. The result is a system built to be scalable, secure and intuitive throughout itslifecycle.

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Monitoring

An AV fault nobody knows about has already caused disruption. Audico's monitoring watches every system continuously: faults are detected automatically and a ticket is generated immediately, often before users notice a problem. Monitoring covers equipment from different manufacturers through a single view, and space-level data supports proactive maintenance planning

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Remote management

Most AV problems can be solved without a site visit. Audico connects remotely to the customer's equipment when needed to run diagnostics, troubleshoot and narrow down faults. Audico installs an agent device on site, which Audico maintains, updates and licenses. Remote management works best paired with monitoring: once an issue is detected, a technician can access the system immediately over the remote connection.

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Support and maintenance

Audico's skilled support team is ready to respond according to the customer's needs. Service levels and response times are agreed to match how the organisation operates. Support covers fixes handled remotely, coordinating equipment replacements, and dispatching an on-site technician when needed.

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Service management and customer portal

A distributed AV estate with no real-time overview makes proactive maintenance impossible. Customers get access to Audico's customer portal, showing every open ticket, work order, SLA performance and piece of equipment data, always up to date. Audico's specialists manage the account and make sure the service runs as agreed.

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Devices as a service (DaaS)

A large equipment budget and the uncertainty of fast-ageing hardware are common pain points in AV investment. Audico's DaaS model lets customers use AV equipment for a monthly fee: the customer always runs current technology without capital outlay, and device replacement, upgrades and responsible recycling are included in the service.

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